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We recommend that the agency define the goals of the automated Volunteer Electronic Health System implementation and develop and implement a process to measure progress against these goals.
We recommend that the Office of Volunteer Support develop and implement strategies to reduce medical clearance processing time and track progress against established targets.
We recommend that the Office of General Counsel, the Office of Volunteer Support, and the American Diversity Program review the amended American Rehabilitation Act’s applicability to Volunteers and Volunteer applicants and update agency policies and practices, if required. If needed, the Office of Volunteer Recruitment and Selection should update its processes accordingly.
We recommend that the agency systematically collect and analyze data to determine whether Volunteer medical accommodations pose an undue hardship on the operation of the Peace Corps or any component thereof.
We recommend that the Office of Medical Services review the reimbursement schedule and reimbursement policies to reduce applicants’ out-of-pocket costs formedical screening.