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Evaluation of Human Resources Management for Overseas Contract Staff (IG-23-08-E)

Report Information

Date Issued
Report Number
Report Type
Inspection / Evaluation
The Peace Corps employs more than 3,400 staff who help execute the agency mission and serve on the front lines of the Volunteer experience. Approximately 92 percent of staff at overseas posts are personal services contractors (PSCs), who also make up 70 percent of all Peace Corps staff. A significant part of the agency’s success depends on how well it manages its human resources operations to hire, train, and retain quality PSC staff. Our evaluation assesses the agency’s human resources management for overseas PSCs, focusing on the posts’ operations and the support they receive from agency offices and staff. We did not measure PSC satisfaction with human resources services or address the human resources management of the agency’s direct hire staff.
Agency Wide
Yes (agency-wide)
Questioned Costs
Funds for Better Use


Disclaimer: Open/Closed recommendations are updated semiannually.

The agency establishes grievance policies and procedures for overseas PSCs that includes guidance about how grievances are raised and resolved.

The agency establishes a standard operating procedure that ensures staff handbooks are updated timely and effectively.

The agency ensures that posts develop and document an awards program that outlines eligibility criteria and process.

The agency develops and implements a plan to train USDH and local staff for their human resources management responsibilities.