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Evaluation of Human Resources Management for Overseas Contract Staff (IG-23-08-E)

Report Information

Date Issued
Report Number
IG-23-08-E
Report Type
Inspection / Evaluation
Component
Agency-wide
Description
The Peace Corps employs more than 3,400 staff who help execute the agency mission and serve on the front lines of the Volunteer experience. Approximately 92 percent of staff at overseas posts are personal services contractors (PSCs), who also make up 70 percent of all Peace Corps staff. A significant part of the agency’s success depends on how well it manages its human resources operations to hire, train, and retain quality PSC staff. Our evaluation assesses the agency’s human resources management for overseas PSCs, focusing on the posts’ operations and the support they receive from agency offices and staff. We did not measure PSC satisfaction with human resources services or address the human resources management of the agency’s direct hire staff.
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View report on Oversight.gov

Recommendations

Disclaimer: Open/Closed recommendations are updated semiannually.

The agency assigns a key role in the organizational structure that has the overall responsibility to manage human resources for overseas PSCs.

The agency creates or modifies data collection tools to gather the data necessary to conduct comprehensive reviews of human resources management for overseas PSCs that could improve performance outcomes and operational effectiveness.

The agency conducts a comprehensive review of human resources management for overseas PSCs to improve performance outcomes and operational effectiveness.

The agency develops a plan to implement improvements identified in the comprehensive review of human resources management for overseas PSCs.

The agency ensures that each post establishes a hiring process that includes a standard timeline for hiring and clarifies the responsibilities of staff that have a role in the process.