Management Advisory Report: Peace Corps' Volunteer Health Care Administration Contract

We recommend that the agency make it one of its highest priorities to provide sufficient resources to fully assess its needs in administering its Volunteer health care benefits program.

We recommend that the agency thoroughly research feasible alternatives to providing its Volunteers with quality health care benefits, including evaluating the administration needs of this program, and determining the best alternative or combination of alternatives based on its requirements.

We recommend that the agency develop a high quality statement of work that clearly sets out all contract requirements using the assistance of appropriate and necessary technical expertise, including bringing in outside health care insurance experts.

We recommend that the agency ensure that its related research, acquisition planning, solicitation process, evaluation of proposals, and contract award is timely to enable it to transition to a new contract by no later than January 1, 2016.

We recommend that the agency should avoid incorporating all or any part of a contractor’s proposal by reference into the related contract for all future contract awards.